Refund policy
We hope you are happy with your Milo order. If something is not right, please contact us at support@miloactive.com.
14-day returns
You may tell us that you wish to return an eligible item within 14 calendar days after you receive it. Please send the return within 14 calendar days after notifying us. Emailing us within the return period is sufficient to start the process; we will reply with the return instructions and the full return address.
Authorized returns are sent to our warehouse in Jiaxing, Zhejiang, China. Please do not send an item back before receiving the return instructions, as this may delay identification and processing of your return.
Return condition
For a change-of-mind, fit, size or color return, the item must be unworn beyond a reasonable try-on, unwashed, unaltered and free from stains, perfume, deodorant marks, damage and other signs of use. Please include the original packaging where reasonably possible and provide your order number or other proof of purchase.
You may inspect and try on an item only as you reasonably would in a physical shop. Where permitted by law, we may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the item. Nothing in this section limits rights that cannot legally be excluded.
How to start a return
Email support@miloactive.com within the applicable return period and include:
- your order number;
- the item, color and size you wish to return; and
- for a damaged, defective or incorrect item, a short description and clear photographs where reasonably possible.
You do not need to give a reason for a change-of-mind return where applicable law gives you a right to withdraw. We may ask for a reason to help us improve, but providing one is optional in that situation.
Return shipping
For a change-of-mind, fit, size or color return, you are responsible for the return-shipping cost. We recommend using a tracked service and retaining the receipt until the return is completed.
If an item arrives damaged or defective, is not as described, or is not the item you ordered, contact us before returning it. We will provide an appropriate remedy and cover reasonable return costs where required by applicable law.
Refunds
After the return reaches our warehouse, we will inspect it and email you with the outcome. If approved, the refund will be issued to the original payment method within seven calendar days after warehouse receipt. Your bank or payment provider may need additional time to post the credit.
Where applicable law requires it, we will also refund the original standard-delivery charge. Any additional amount paid for an upgraded or expedited delivery method is not refundable beyond the standard-delivery amount unless required by law. We may withhold the refund until we receive the returned goods or evidence that they have been sent, where the law allows. In every case, we will meet any earlier mandatory refund deadline that applies to your order.
Exchanges
We do not offer discretionary size or color exchanges at launch. If you would like another item, color or size, please return the eligible item for a refund and place a new order.
This does not limit the remedies available for faulty, damaged, not-as-described or incorrectly supplied goods. Depending on the applicable law and circumstances, those remedies may include repair, replacement, a price reduction or a refund.
Order cancellations
If you need to cancel an order, contact support@miloactive.com as soon as possible. If the order has already been dispatched, we will provide return instructions. This does not limit any statutory cancellation or withdrawal right.
Your legal rights
This policy is in addition to rights you may have under the consumer laws that apply to your purchase. Nothing in this policy excludes, restricts or replaces a right or remedy that cannot legally be excluded.
Last updated: August 21, 2026.