Terms of service

These Terms of Service ("Terms") apply when you visit www.miloactive.com, create or use an account, or place an order with Milo Active ("Milo", "we", "us" or "our"). Milo Active is operated by Jerry Shia from 长水街道苏嘉名境园8幢1701, 南湖区, Jiaxing, Zhejiang, 314003, China.

By using the store, you agree to these Terms together with the policies linked from the store, including the Shipping Policy, Returns & Refunds Policy and Privacy Policy. Mandatory consumer rights that apply where you live are not excluded or reduced by these Terms.

Store use and accounts

You may shop as a guest where checkout permits. A Milo customer account is optional. If you use an account, you are responsible for keeping access to your email and account secure and for information submitted through it. Contact support@miloactive.com if you believe an order or account was used without authorization.

You must be legally able to enter into the purchase or have the authorization of a parent or guardian where required. You may not misuse the store, interfere with its operation, introduce malicious code, attempt unauthorized access, scrape it in violation of law, commit fraud or use the store for unlawful purposes.

Products and information

We make reasonable efforts to describe products and show their colors and construction accurately. Display colors can vary with screens, lighting and photography. Product availability, color and size options are subject to stock.

We do not make a product-performance, fit, fabric, care, certification or other claim unless it appears in the approved product information. A website image or editorial presentation does not change the product specifications stated on the product page.

Prices and payment

Prices and shipping charges are displayed before payment. The store currently uses USD and PayPal as its initial payment route. Your payment provider may apply its own currency conversion or account terms.

The total shown at checkout includes the product price and applicable Milo shipping charge. Current available shipping services are DDP: Milo handles applicable import duty, import tax and carrier clearance charges, and the recipient should not be asked to pay additional import duty or import tax on delivery.

We may correct an obvious pricing or technical error before dispatch. If an error affects an order already placed, we will contact you and provide an appropriate cancellation/refund option rather than charging a different amount without permission.

Orders

After you place an order, you should receive an electronic acknowledgement. We may place an order on hold or cancel it before dispatch if payment is not completed or verified, stock is unavailable, the delivery address cannot be serviced, the order appears fraudulent or unlawful, or a material pricing/technical error occurred. If we cancel a paid order, we will refund it to the original payment method, subject to the payment provider's posting time.

Please review the item, size, color, quantity, recipient and address before paying. Contact us promptly if a correction or cancellation is needed. We cannot guarantee a change after the carrier shipment has been created.

Shipping and delivery

Paid orders are usually prepared within 2–3 business days. Estimated carrier transit after dispatch is stated in the Shipping Policy and is not a guaranteed delivery date. Larger orders may be divided into multiple parcels, dispatched on different days and assigned multiple tracking numbers without an additional Milo shipping fee solely because of the split.

Delivery depends on complete and accurate address/contact information and events outside our reasonable control. The Shipping Policy explains destinations, tracking, delays, DDP treatment and delivery problems.

Cancellations, returns and refunds

The Returns & Refunds Policy forms part of these Terms. Eligible return requests use one 14-calendar-day window after delivery, followed by 14 calendar days to send the return after notice. Voluntary size/color exchanges are not offered at launch; an eligible item may be returned for a refund and a new order placed separately.

Nothing in the voluntary-return rules limits mandatory rights or remedies for damaged, defective, not-as-described or incorrectly supplied goods.

Third-party services

Shopify provides the store infrastructure, PayPal processes payment and YunExpress and its delivery partners provide shipping. Those providers may apply their own consumer terms and privacy notices to the services they provide directly. Milo remains responsible for its obligations as the seller and will not use a third-party term to remove a non-waivable consumer right.

Intellectual property

The Milo name, site copy, layout, graphics, photographs and other store content are owned by or licensed to Milo unless stated otherwise. You may view the store and retain order/policy records for personal use. You may not reproduce, sell, publish, modify or commercially exploit protected store content without permission or another lawful basis.

Disclaimers and liability

We do not promise that the website will always be uninterrupted or error-free. To the maximum extent permitted by law, Milo is not liable for an indirect or consequential loss that was not reasonably foreseeable from a breach of these Terms.

Nothing in these Terms excludes or limits liability, a guarantee, a warranty, a right or a remedy that cannot legally be excluded or limited, including applicable rights relating to faulty goods, personal injury caused by negligence, fraud or deliberate misconduct.

Applicable law and disputes

These Terms are governed by the laws of the People's Republic of China, without depriving a consumer of mandatory protections available under the law of the consumer's country or region. Please contact support@miloactive.com first so we can try to resolve a concern. A dispute may be brought before a court or consumer authority with jurisdiction under applicable law.

Changes

We may update these Terms for future use of the store. The version that applied when an order was placed will continue to govern that order unless a change is required by law or agreed with you.