Shipping policy
Order processing
Paid orders are usually prepared for dispatch within 2–3 business days. This processing period allows us to verify the order, prepare the correct item and complete the carrier documentation. It is separate from the delivery time shown below.
When your order has been handed to the carrier, we will send a shipping confirmation with tracking information to the email address used at checkout.
Shipping destinations and rates
Available destinations and the shipping charge for your order are shown at checkout after you enter the delivery address. Rates are based on the destination and total shipment weight. If checkout does not offer a shipping option for an address, we cannot accept delivery to that address at this time.
Estimated delivery after dispatch
The current carrier reference estimates are:
| Destination | Estimated carrier transit after dispatch |
|---|---|
| United States | 6–12 business days |
| United Kingdom | 4–6 business days |
| Enabled European Union destinations | 4–10 business days |
| Australia | 7–12 business days |
These estimates begin after dispatch and do not include the 2–3-business-day processing period. They are not guaranteed delivery dates. Customs processing, local-carrier conditions, remote locations, severe weather, peak periods and events outside our reasonable control may cause delays.
Duties and import taxes
The shipping services currently offered by Milo are delivered-duty-paid (DDP). The product price and shipping charge displayed at checkout are the amounts you pay to Milo for the order. Milo handles the applicable import duty, import tax and carrier clearance charges for these services, so you should not be asked to pay additional import duty or import tax when the parcel is delivered.
If a carrier or local authority unexpectedly asks you for an import payment, do not pay it without first contacting support@miloactive.com with the order number and a copy of the request.
Tracking and split shipments
Tracking is provided for dispatched orders. Tracking may take a short time to show its first carrier scan after collection.
An order may be divided into more than one parcel because of carrier, customs, weight or declared-value rules. Parcels may be dispatched on different days and may arrive separately. We will provide tracking for each parcel. You will not be charged an additional Milo shipping fee solely because we split an order after checkout.
Delivery address
Please check the recipient name, phone number, postcode and full address before paying. Contact support@miloactive.com as soon as possible if a correction is needed. We cannot guarantee an address change after the carrier shipment has been created.
Milo is not responsible for a delay caused by incomplete or incorrect address information, but we will provide reasonable assistance with the carrier where possible. This does not limit any right that cannot legally be excluded.
Delays, loss or damage in transit
If tracking has not updated for an unusual period, the estimated delivery window has passed, or the parcel appears lost or damaged, contact support@miloactive.com with the order number. We will investigate with the carrier and provide the remedy required by the circumstances and applicable law.
Last updated: August 21, 2026.